Service & Delivery Information Mainland UK Deliveries
As a secure website, you can trust we need to continue the security of your parcel as it leaves our warehouse and journeys to your delivery address; all our parcels are sent through secure delivery networks with the Royal Mail or a courier service, depending on the delivery option chosen, the size and weight of the parcel and the date of your event. Our delivery options will also indicate the date the parcel should be with you to help you choose the correct delivery option for your party or event. Guidelines are shown below but feel free to call customer services on 01277 224622 with any questions.
Standard Service – £5.99 Normally sent using the Royal Mail 1st class recorded delivery or our couriers – you can change the shipping address in the checkout if that helps because it will need a signature; the dates will be shown in the checkout of delivery by, generally around 3-5 days.
Express Service – £8.99 Normally sent using our couriers or Royal Mail Special Delivery – you can change the shipping address in the checkout if that helps because it will need a signature; the dates will be shown in the checkout of delivery by, generally, around 2-3 days. Our couriers use a 1-hour predictive slot service, so you can track your parcel and not necessarily have to stay home all day waiting for it! Tell us your mobile number at checkout to enable us to arrange this.
GoldService – £19.99 – Delivery usually 1-2 days – call to check 01277 224622
Free Standard Service UK Delivery – UK mainland delivery – see details in checkout – usually a minimum spend of £100 or coupon code.
Click & Collect – Live or work near us? We are in Brentwood, Essex CM15 9HT – Junction 28 on the M25, a few minutes in a car from Brentwood Train Station (25 minutes walk if you feel energetic). Then this might be an option for you – your parcel will be packed. We will call you when it’s ready for collection and arrange a suitable day and time with you. Unfortunately, we cannot welcome callers to our premises to browse; all collections must be pre-ordered. Call us if you need the items today. If we have stock, we will do our best to help at 01277 224622 – Easy parking, extended opening hours, and only a mile from Brentwood High Street.
Saturday delivery –£30.00 Courier Service, UK Mainland Only, includes the email of tracking information sent on dispatch, our courier service has an excellent system whereby you can log into their website on the morning of your delivery, and they will be able to give you a timed 1-hour delivery slot – you don’t have to stay home all morning! Deliveries made between 8 am and 6 pm – are only available in certain areas – please call to check prices and availability. 01277 224622
Same day Delivery – By arrangement – please call 01277 224622 for details
The delivery date is shown in the checkout; the dispatch email was sent advising delivery day. Deliveries made between 8 am and 6 pm
The delivery date is shown in the checkout; dispatch email advising tracking information.
All our delivery services give you a date by which you can expect your delivery – during busy periods, deliveries may be made up to 6 pm, so be careful when choosing your option.
If you are unsure what the best option is, please call us on 01277 224622, and we’ll be happy to advise.
You can log in to your account with us using your email address and password; you can view your order and track its progress through processing, sent to the warehouse for picking, dispatched on its way etc.
We shall not be liable in any way for the loss or damage arising directly or indirectly as a result of delivery of the goods being prevented or delayed, incorrectly described, or any other of its obligations not being performed for reasons beyond the control of Fun in a box ltd, or any acts of 3rd parties.
Click Here to view our returns policy
Overseas, UK islands and highlands, shipping rates are calculated based upon the volumetric size of your parcel. More oversized items like huge bows can double your shipping costs. Once in checkout, the website will give you an estimated shipping charge; we will email you accordingly if the cost is less or more than you have paid. Please call customer services on 01277 224622 for delivery schedules – we recommend always leaving at least three weeks for delivery to America/Canada & Australia or 2 Weeks for Europe – as delays in customs can happen, and these are beyond our control. On the rare occasion, you are unhappy with your order, you must contact us in writing at Fun in a box, 8 Hurstwood Avenue, Brentwood, Essex. CM15 9HT or via email at orders @ funinabox.co.uk in the 1st instance for further information. We do not offer refunds on any P & P costs incurred or return costs, including UK customs charges which you must cover.
How Is My Parcel Shipped?
We use Royal Mails International Services or International Couriers to send our party parcels. The dispatch method depends on your parcel’s size and weight, location and the most efficient dispatch method to use. Our parcels will require a signature upon receipt; checkout can change the delivery address if you are not at your billing address during the day.
Most deliveries are made between 8 am and 6 pm. Special instructions asking for the parcel to be left where a signature cannot be obtained, such as – leave-on step, by bins or in the playhouse, ring before delivery etc., cannot be passed on to our delivery partners. Still, you can change the shipping address to work maybe or a friend or relative who will be available to sign.
What happens If I’m Not Home For My Delivery?
You will receive a card through your door explaining what to do next. Please make sure you contact the carrier within five days, or your parcel will be returned to us; this will incur a returns fee, restocking fees and a further delivery charge if you still require the item. Remember, you can change the shipping address in the checkout to a works address, friend, or neighbour if that helps. The driver will then pop a card through your door showing you where your parcel is.
What happens if I change my mind and my parcel has been shipped?
You are welcome to change your mind about your purchase, and as long as the items are resaleable, unopened or unused (there are some restrictions, though – Please see our returns policy on our website for full details – we will gladly refund their value to your method of payment. However, if your parcel has been shipped and refused, you will be charged for the shipping and return costs and any import taxes due. Remember, we cannot refund personalised or made-to-order products.
If you wish to return your items yourself, we recommend you use a trackable system such as the Post Office Recorded Services so you can trace your parcel. We cannot be held responsible for goods which do not arrive back safely with us. Returns must be made within seven days of receipt.
My Parcel Hasn’t Arrived?
Please check with neighbours, in case they have kindly taken in your delivery, occasionally parcels can be damaged or lost in transit – please inform us as soon as possible so we can investigate and arrange another order to be sent.
Is something missing from my parcel?
If there are any discrepancies or missing items on your delivery, we must be notified within three working days from the date received by calling 441277224622 or emailing us sales @ funinabox.co.uk